We collect the following personal information from you when you manually or electronically submit to us your complaints, inquiries or requests:
- Full name
- Home address
- Email address
- School/company/organization represented and position
- Contact number
The collected personal information is utilized solely for documentation and processing purposes within Abiva Publishing House Inc. (APHI) and is not shared with any outside parties. They enable APHI to properly address the complaints, forward them to appropriate internal units for action and response, and provide clients or complainants with appropriate updates and advisories in a legitimate format and in an orderly and timely manner.
The collected personal data may be disclosed to officers and employees of APHI, its affiliates, or third parties hired by APHI, and disclosure or transmittal of data shall be strictly for the purpose indicated above and subject to appropriate measures being taken by APHI to protect the confidentiality of your personal data.
Only authorized APHI personnel has access to these personal information, the exchange of which will be facilitated through email and hard copy. They will be stored in a database for two years (after complaints, inquiries, requests are acted upon) after which physical records shall be disposed of through shredding, while digital files shall be anonymized.
While we strive to use commercially available means to protect your personal information transmitted over the internet, we cannot guarantee its absolute security.
We may engage third party companies or individuals to provide and perform services upon our request or on our behalf. If they may be given access to information transmitted over this website, including your personal information, such is only for the purpose of performing essential tasks on our behalf and are obligated not to disclose information or use these for any other purpose.
We will not collect personally identifiable information from children under 18. If you are aware that your child has provided us with Personal Information, please contact us and we will delete such information from our servers immediately.
You have the right to ask for a copy of any personal information we hold about you, as well as to ask for it to be corrected if you think it is wrong. To do so, please contact email@example.com.